Government Scheduling Software
Automate daily operations to save time & serve citizens better with fast, frictionless experiences
Appointy's appointment booking software helps public offices optimize their front desk as well as back-office processes which boosts employee productivity and citizen satisfaction
Secure and easy-to-use scheduling software for local, state, & federal government offices
Appointy can help cater to multiple use-cases and complex workflows for public agencies, offices, and their sub-departments
County offices and city councils can give citizens flexibility to schedule appointments, council meetings, and events.
Embassies & Consulates
Visa & passport offices can schedule new/ renewal passport requests, lost/ damaged passport applications, travelling visa services, etc.
Public Sector Banks
Banks can offer people to pre-book banking services like new account opening, loan application, investment assistance, etc.
Public, school or university libraries can manage bookings of study rooms, computer systems, hourly reading slots, and more.
Department of Motor Vehicles
DMVs can let citizens reserve time-slots to apply for new driving licenses, give driving tests, get a vehicle registration certificate, etc.
Marriage License Office
Marriage license offices can allow citizens to book an appointment for ceremonial services, apply for a marriage license, and more.
Courts can schedule in-person and virtual hearings for criminal cases, eviction cases, probation services, criminal records, and more.
Parks and recreation centers can schedule events and allow public to book facilities like buildings, rooms, fields, courts, etc.
The citizens of today expect maximum convenience and fast-tracked services
Keep up with their evolving expectations by weeding out operational inefficiencies and embracing a citizen-centric approach across your organization using Appointy's government scheduling software
Be more accessible to citizens
Provide citizens with the flexibility to connect with you via an easy-to-use, unified self-scheduling platform
Personalize service experiences
Use citizen data to improve interactions and boost your government agency's CX index score
Minimize resolution times
Equip employees with necessary information prior to the appointment & ensure a faster service delivery
Reduce procedural inefficiency
Automate workflows and streamline operations across the agency to save time and operational costs
How Appointy helps you achieve this?
Provide a seamless booking experience using your branded self-service booking portal
Let citizens pre-book appointment slots online 24x7. Make your booking portal available in 32+ languages to ensure inclusivity and connect with citizens in their local language.
Share your booking link via emails, SMS, brochures, etc. Allow website visitors to book your services directly by adding a booking widget to your site without any tech support.
Use our intelligent routing algorithms to match your citizen appointment requests with the most suitable officer based on their availability, schedules or qualification.
Save hours spent in long queues and reduce appointment no-shows
Send automated reminders and booking notifications to ensure that citizens reach your office at the right time and save hours spent in long queues. This also gives them the flexibility to plan their day and reschedule, if needed.
Customize the notification content to add appointment instructions, location links, department info, required documents & proofs, etc.
Offer virtual appointments and host online events, and webinars
Let citizens share their concerns with you from the comfort and safety of their homes and avoid overcrowding with Appointy’s Zoom integration.
You can also conduct virtual events to share your ideas, plans, and vision for the constituency with a wider audience and expand reach.
Citizens can easily sign up for the virtual event online and the videoconference details will be sent to them via email or text.
Use citizen data to improve the quality of your interactions and nurture positive relationships
Secured citizen database: Appointy’s inbuilt CRM collects & stores essential citizen details and lets you create notes about complaints, preferences, etc. so that you have everything you need during the session right at your fingertips.
Intake forms: Request citizens to fill additional info using customizable forms including the purpose of their visit so that employees can be fully prepared with the necessary next steps & paperwork.
Reviews & Feedback: Automatically send post-appointment surveys and review requests in email so that you can constantly improve service quality and boost your public reputation.
Boost employee productivity to expedite citizen requests and cases
Empower your employees to be more efficient so that they can provide faster service while meeting the performance standards as per the local or federal policies.
Our employee management feature allows employees to plan their availability for the day, manage upcoming appointments, leaves & get a detailed profile of the citizen they are serving using their separate logins.
Senior officials can keep a close eye on the overall appointment roster and employee calendars. They can move appointments with simple drag and drop to prioritize a few requests.
Enterprise-grade government booking software to support your unique scheduling needs
We develop tailor-made appointment scheduling solutions for federal agencies that require large appointment volumes, multiple employees or locations, and complex workflows
Third Party Integrations
Our robust APIs allow integrations with core systems that you work with every day
Our solution can be customized to cater to any specific scheduling needs of your agency
Dedicated Support Team
Our support team will help on board and train your team, implement new features, troubleshoot, etc.
Security & Compliances
We are ISO 27001 certified and SSL secure. We also offer compliances to fulfill any policies as needed
Additional features that help you simplify your day-to-day functioning
Sync with your personal and professional calendars like Google Cal, iCal, Outlook, etc. View your daily/ weekly schedule and manage your appointments & events using our color-coded calendar
Maximize the utilization of resources and allocate your facilities, employees, and equipments with automated planning. Save time and never overbook your resources again!
Limit the no. of appointments citizens can book in a day/ week, set advance cancellation or rescheduling notice, define how many people can book a service at once, & do more
Allow citizens to easily prepay for their appointments at the time of booking using our integration with payment gateways like Square, Stripe, and PayPal
Reporting & Analytics
Track important KPIs and use data to resolve inefficiencies with our detailed reporting. Use appointment, staff utilisation, and citizen satisfaction reports to make informed decisions
Stay on top of everything even when you’re away from the desk with Appointy’s Android & iOS mobile app. Manage upcoming appointments, schedules, citizen profiles, and more
4,700+ government offices use Appointy worldwide
I have had a very positive experience with Appointy thus far, and definitely expect it to continue! This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgeable employee.
Your peace of mind is our top priority!
Appointy is supported by a team of dedicated professionals who are always available via email, chat and phone.
Our government software caters to all types of government institutions. If you have multiple centers, Appointy allows easy management of all your locations from a centralized admin portal.
Free Setup Assistance & Easy Migration
With a quick onboarding and free personalized setup assistance from product experts who have onboarded several government departments, you get started with Appointy in no time. Need to shift from your existing system? Just let us know. We take care of everything!
We take customer data security very seriously. Your data is safe, backed-up on cloud, and you retain its complete ownership. Our application is hosted on Google Cloud which adheres to the highest standards of reliability and data security.